At Pratap Cooling Solution, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and protect information when you visit our website or contact us for air conditioning services.
By using our website or submitting an enquiry, you agree to the practices described in this Privacy Policy.
When you contact Pratap Cooling Solution through our website, WhatsApp, phone, or enquiry form, we may collect information that you voluntarily provide, such as:
We only request information that is reasonably required to understand your requirement, respond to your enquiry, and arrange the requested AC service.
The information you provide may be used for the following purposes:
We do not use the information submitted through our website for purposes unrelated to your enquiry without a legitimate reason or your consent where required.
Our website may provide options to contact Pratap Cooling Solution through WhatsApp. When you choose to contact us through WhatsApp, your message and the information you provide will be handled through WhatsApp and may also be subject to WhatsApp's own privacy policies and terms.
Please avoid sending passwords, payment details, identity documents, or other sensitive personal information through our website or WhatsApp unless specifically required and requested through an appropriate process.
We take reasonable steps to protect the personal information provided to us from unauthorized access, misuse, loss, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Pratap Cooling Solution does not sell or rent your personal information to third parties. Your information may be shared only when reasonably necessary to provide the requested service, comply with applicable legal requirements, or protect our legitimate rights and interests.
Our website may use basic cookies or similar technologies where required for website functionality, performance, security, or analytics. These technologies may help us understand how visitors use the website and improve the overall experience.
Our website may use third-party services such as Google Maps, WhatsApp, hosting services, analytics tools, or other website functionality providers. These services may process information according to their own privacy policies.
You may choose not to provide certain information. However, some information such as your name, phone number, service requirement, or service address may be necessary for us to respond to your enquiry or arrange an AC service.
We may update this Privacy Policy from time to time to reflect changes in our website, services, or applicable requirements. Any updated version will be posted on this page with the revised content.
If you have any questions about this Privacy Policy or how your information is handled, you can contact Pratap Cooling Solution through the contact details provided on our website.